Answers to Frequent Questions About Exclusive Repairs Services
Find the answers to any questions that you might have for our appliance repair services in South London or simply contact us and we'll be happy to assist you.
Exclusive Repairs works right across South London so if you live in this area the answer is almost certainly yes. We cover all London Boroughs in South London and their wards. Drop us a line using our contact form or ring us, as soon as we have your post code we'll be able to confirm that we can offer you a service.
We work five days a week. The office is staffed from 9 am to 5.30 pm Monday to Friday and you can book an appointment for a technician to visit you from 8am onward.
Yes. All domestic appliance repairs are guaranteed for a period of six months.
Fixed price repair is broken down into three parts. The first is the diagnostic time - the technician will check your appliance and inform you about its condition, what need to be fixed and if it's cost-effective to repair it. Labour for the repair is charged separately and if any parts are needed, you pay for them separately.
In the unlikely event that repair is not possible or not cost-effective, you'll pay only for the diagnostic visit.
For more information about domestic appliance repairs in rented properties, please visit our Landlords & Tenants FAQ page.
We work with electric ovens, hobs and hoods, washing machines, tumble dryers, and dishwashers. In general our services are available for domestic customers. We will repair domestic appliances in commercial settings but in this instance we're unable to offer our usual six month guarantee.
We work with appliances from most leading and many less known manufacturers including AEG, LG, Neff, Rangemaster and Whirlpool. Follow the link to find out more about brands we work with. If your appliance brand isn't on the list, you're welcome to ring us anyway. If the technicians have the appropriate skills and tools, and are able to access any spare parts needed, they'll be happy to help you out.
If spare parts need to be ordered you'll be asked to pay for them, the technician will order them, and the repair will be completed at the soonest possible time that's convenient for you after the part has arrived.
No, a repair carried out in two visits will cost you the same as a repair carried out in one. You'll pay the diagnostic charge once only and labour at the usual rates for the appliance in question
We're happy to accept payment in cash, by cheque or by major debit cards.
Certainly, we welcome any customer requesting repairs of domestic appliances.
Subject to availability of the necessary parts and an engineer, yes we do. In all circumstances we'll offer you the soonest available appointment that's convenient to you.
You have more questions? Don't hesitate to contact us using our Contact form or simply call us at 020 3404 0173Services
Areas We Cover
Maria Gadea
13:57 23 Oct 19
Great company to deal with! Quick, clean work and good price. I want to mention Julian, who is a really good professional, thank you
Allan
11:50 17 Jul 19
Great service delivered in a pleasant way - got the cooker hood working when others had just walked away. Highly recommended.
I was very pleased with the engineer - he was friendly but professional and very determined - I would use them again.
Thomas Buckley
15:46 23 May 19
Knew his stuff, plesant, friendly and timely! Worth the expense:) thank you
Patrick Hopkins
14:52 06 Mar 19
Gave me a great deal for fixing my Hotpoint washing machine. Works without a problem now. I am very satisfied with the service. 5 Stars.
Jeremy Hewitt
11:34 28 Feb 19
Quick on the phone... booked fast... engineers arrived and sorted the blocked dish washer quickly. VERY PLEASED. £80 callout.... total cost £83.
Evan C.
10:22 27 Nov 18
I was very impressed with the professionalism and attitude of the repair guy that came to fix my washing machine. Did a great job and did not cost me an arm and a leg. Highly recommend this company!
Dimitar Dimitrov
21:41 11 Nov 18
Excellent service! Job well done, no hidden costs. Very polite and knowledgeable staff! Strongly recommend them!
S R
15:32 10 Nov 18
They were my first choice after seeing the reviews but despite clearly stating on their website that a repair is £45 plus vat and subsequently stating in my order email that the price was £55, on the phone insisting the price on the website and my email was a mistake and that the charge was even more. They might have good reviews but the inconsistencies in quoted price and then subsequent attitude towards it makes me question their customer focus and transparency.
Brian Carter
13:12 14 Jun 18
These guys did great job. Our dishwasher had some problem, didn't want to start, so I decide to call them. The next day they came and for less then an hour they found and fixed the problem. Highly recommend this appliance experts!
Frank Molls
15:08 31 May 18
Exclusive Repairs did a fantastic job repairing my washing machine. It was leaking, I really didn't have no idea where from... It is working properly now, thanks to you
Henry Conrad
16:20 26 Apr 18
I was in a really tough situation. My washing machine was leaking from everywhere. The guy from "Exclusive Repairs" did an awesome job at a fair price. I am really happy that I don't have to buy a new washing machine. I can simply say that in future if I have a problem like that I will call them again.
Elizabeth Cadwallader
18:05 12 Mar 18
Received excellent service at a great price both times I have used them. Booked online but was able to speak to a team member directly, when needed. Highly recommend!
George H.
16:04 08 Mar 18
I highly recommend Exclusive Repairs to everyone who has issues with their washing machines. The technicians did amazing job! Friendly, correct and professional.