Answers to Frequent Questions About Exclusive Repairs Services
Find the answers to any questions that you might have for our appliance repair services in South London or simply contact us and we'll be happy to assist you.
Exclusive Repairs works right across South London so if you live in this area the answer is almost certainly yes. We cover all London Boroughs in South London and their wards. Drop us a line using our contact form or ring us, as soon as we have your post code we'll be able to confirm that we can offer you a service.
We work five days a week. The office is staffed from 9 am to 5.30 pm Monday to Friday and you can book an appointment for a technician to visit you from 8am onward.
Yes. All domestic appliance repairs are guaranteed for a period of six months.
Fixed price repair is broken down into three parts. The first is the diagnostic time - the technician will check your appliance and inform you about its condition, what need to be fixed and if it's cost-effective to repair it. Labour for the repair is charged separately and if any parts are needed, you pay for them separately.
In the unlikely event that repair is not possible or not cost-effective, you'll pay only for the diagnostic visit.
For more information about domestic appliance repairs in rented properties, please visit our Landlords & Tenants FAQ page.
We work with electric ovens, hobs and hoods, washing machines, tumble dryers, and dishwashers. In general our services are available for domestic customers. We will repair domestic appliances in commercial settings but in this instance we're unable to offer our usual six month guarantee.
We work with appliances from most leading and many less known manufacturers including AEG, LG, Neff, Rangemaster and Whirlpool. Follow the link to find out more about brands we work with. If your appliance brand isn't on the list, you're welcome to ring us anyway. If the technicians have the appropriate skills and tools, and are able to access any spare parts needed, they'll be happy to help you out.
If spare parts need to be ordered you'll be asked to pay for them, the technician will order them, and the repair will be completed at the soonest possible time that's convenient for you after the part has arrived.
No, a repair carried out in two visits will cost you the same as a repair carried out in one. You'll pay the diagnostic charge once only and labour at the usual rates for the appliance in question
We're happy to accept payment in cash, by cheque or by major debit cards.
Certainly, we welcome any customer requesting repairs of domestic appliances.
Subject to availability of the necessary parts and an engineer, yes we do. In all circumstances we'll offer you the soonest available appointment that's convenient to you.
You have more questions? Don't hesitate to contact us using our Contact form or simply call us at 020 3404 0173 Services
Areas We Cover
Tazzy Baby
2023-12-20
Worthy of a 10 star review. The customer services of this firm was far above others I had worked with recently.
I had a faulty dishwasher and Exclusive Repairs was able to arrange for an engineer to visit the very next day (during a busy Christmas period). Not only did I get a courtesy call to confirm booking, I also received a courtesy call prior to the engineer arriving.
Dimitre (apologies for the misspelling), was a courteous, friendly and patient engineer. After inspecting and testing the dishwasher, multiple faults were found and rather than making money out of me to fix one thing and make me think all is good, I was advised of the various costs and issues and a recommendation, I was charged a discounted rate because they were not able to fix it unless major work was done or a replacement was bought.
Their rates were already very competitive, but I appreciated the honesty so much (especially during these tricky times).
Thanks again! Will use your company in the future and hope others do too.
Hamad Saeed
2022-05-20
I use this exclusive repair many time now and can’t fault them! I work as Building manager and have to arrange repairs or replacement of different appliances. Started to use exclusive repair now for several tasks, from new instructions to repairs or quotes, they always come across professional and value for money.
Just had new dish washer installed by Craig and Kiril their 2 technicians. Who were so calm and knowledgeable.. done excellent clean job and plus trained my housekeeping team how to use new appliance.
B M
2022-02-11
Treated me honestly. I booked a repair for a washing machine, received a call on the day of the booking telling me that they had good idea of what the fault was likely to be, and would I like to save myself the call-out fee based on their experience, and the age of my washing machine. I felt treated fairly. Thank you
Svetoslav Ivaylov
2022-02-10
I was pretty satisfied with the service.They were the second company attending to fix my dishwasher, where they succeeded and the previous company did not.Very fast and friendly service.
I am also very happy they used a protective sheet to protect the floor.
Overall - excellent service!
Анна Янчева
2021-12-17
Great service. I am satisfied with the quality of my dishwasher repair. Before I called them I was wondering if it will worth the cost to repair it instead of replace it. I am so happy I called Exclusive repair and definitely recommend them.