Terms & Conditions
Please read these terms and conditions carefully and retain a copy of these terms for future reference.
These terms apply to all services supplied by us, Exclusive repairs, registered under company number 10000974
The contract is subject to your right of cancellation (see below).
1. Appliance Repairs
1.1 The appointment dates are subject to availability. If on receipt of your booking enquiry, the selected date is not available, we will inform you by telephone as soon as possible, and offer an alternative appointment date.
1.2 We require payment before or on the day of the engineer’s first visit via Cash, Cheque or Debit/Credit Card (exc. American Express). Payment for any parts that are to be ordered must be paid for on the return visit. If a required part is a special order or of a large cost, we may ask you to pay for the part before we can place the order. Parts which are not required, but have been paid for, will be refunded.
1.3 Our engineer will call out on the agreed date and time to carry out the repair to your appliance. If at the time of the call out any required part(s) are unavailable our service engineer will usually order the part(s) within 1-2 working day of the call out. The item(s) will then be delivered to us within 2 working days of the order being placed. If the part(s) are not in stock this can take anything from 3 working days with the norm being around 10 working days. It should be noted that unfortunately there are a handful of manufacturers whose parts are not easily sourced and in some cases these have to be obtained from abroad which will result in a delay in completing the repair. As soon as the part(s) are available we will contact you to arrange a new appointment date to complete the repair.
1.4 We do not repair commercial appliances however we will repair domestic appliances installed in commercial premises. In such instances we do not offer a guarantee on these repairs.
1.5 If you wish Exclusive repairs to repair more than one appliance in your property each appliance will be charge at the normal repair rate.
1.6 What is included:
- 1.6.1 Diagnostic - we only charge one price for diagnostic and if we have to come back with parts, you have to pay only for the parts
- 1.6.2. Labour- when the problem is diagnosed, will charge for labour only after the problem is fixed
- 1.6.3 Diagnosis of the repair to resolve the fault entered in the "Description " box on your original quotation form
1.7 What is not included:
- 1.7.1 The cost of any parts (when required)
- 1.7.2 Commercial appliances and Domestic appliances installed in commercial premises
1.8 As soon as we have the parts needed for your repair, we will arrange a further appointment with you, to get them fitted as soon as possible.
1.9 Parking that gives reasonable access to your property must be available for the engineer. If the parking is permit controlled, it is your responsibility to arrange for the engineer to park free of charge for the duration of his visit.
1.10 Should the repair not have been effective than the product must be inspected by an engineer employed by Exclusive repairs and any parts that have been used must be recovered prior to any request for a refund. In this eventuality, there will be a charge for consumables used as these are not recoverable, also the labour content will not be subject to a refund.
1.11 We will not be liable for, nor provide any guarantee whatsoever for such parts supplied by anyone other than Exclusive repairs and we will not be responsible if the spare part is found to be incorrect
2. Working hours
2.2 We will carry out work during our normal working hours 8.00 am to 6.00 pm Monday to Friday unless by prior agreement we say otherwise.
2.3 We will agree with you the work we will carry out, we will then carry it out as soon as is practically possible, subject to the availability of an engineer.
3.Your right of Cancellation
3.1 To exercise your right of cancellation, you must give written notice to us by email or telephone, at the email addresses or telephone numbers shown in our website at any time up to 16:00 on the day before the original agreed call out date.
3.2 If we are unable to obtain spare parts from our suppliers to repair the appliance. Then we would be unable to fix your machine under such circumstances you will still be charged the diagnostic rate.
3.3 Some repairs will require that the appliance is fully accessible (e.g. able to be moved from under a work surface without damaging the surrounding facia). If your appliance cannot be easily accessed to facilitate the repair, we reserve the right to abort the repair. In such instances we reserve the right to charge you the diagnostic rate.
3.4 You are expected to give as much notice as possible when cancelling repairs. If we have already attended and the repair has started you will be charged the full diagnostic rate.
3.5 If we are unable to repair your product due to parts being obsolete/unobtainable or the product is simply uneconomical to repair then you will be charged the diagnostic rate.
4. Guarantee period
All repairs are guaranteed for 6 months, for both labour and parts. This guarantee does not cover any subsequent unrelated breakdown / fault(s) to the appliance. It also becomes invalid if the appliance is moved to a new address.
5. Data protection
Your personal information will be held and used by Exclusive repairs. We will NOT disclose your information to our service provider’s / service engineers to undertake the repair to your appliance and to provide us with relative technical information. We may also use your data for training and testing purposes.